30 Day Returns
At Nolan and Vada, our key values of trust, promise & transparency are ingrained in all the decisions we make and everything we do. We proudly stand behind every ring we handcraft and offer 30 day returns with free return shipping to our customers in the USA, Canada, UK, Australia and New Zealand.
In order to be eligible for a refund, the items must be returned in unworn and original condition without any damage and with all accompanying documents and materials within 30 days from the order delivery date.
Any items showing signs of use, alterations, damage or have been resized will not be accepted for return.
All returns should accompany the original copy of lab certificate with the returned items. In case the lab certificate is lost or not included then a replacement fee of US$200.00 will be charged.
For customers outside of the USA, Canada, UK, Australia and New Zealand, we do not offer free return shipping since taxes are levied every time a jewelry item crosses the border. For more information on returning your purchase please contact one of our consultants by mailing us on firstname.lastname@example.org
All the rings in our collection including majority of custom made rings are eligible for returns however there may be special designs which may not be eligible for return or may have some fee associated with them which are not refundable. In case your custom order falls under this category, our consultant will advise you accordingly before you have placed an order.
Our Returns Process
Once we have received your item back, our quality assurance expert will analyse and evaluate the same. Once the authenticity is checked and verified, a refund will be processed in 2 working days and paid using the original method of payment. The whole process of inspection to refund may take upto 10 working days from the receipt of your return.
Preparing a return
Please follow the below steps to successfully return an item to Nolan and Vada and receive a refund:
Initiating and obtaining Return Shipping Authorization Code
Call or email our consultant to email@example.com and advise that you would like to initiate a return. Our consultant will then prepare your free return shipping label and email it back to you. Please note that only customers ordering from the USA, Canada, UK, Australia and New Zealand are eligible for free returns.
In case you have ordered from any other country then the consultant will advise you of alternate solutions for returning the item.
Packing your order
For all returns and exchanges, please include all original packaging and accompanying materials, including the certificate (a US$200.00 replacement fee per certificate will be charged otherwise). For security reasons, do not write jewelry, gemstones or diamonds or other related words outside the packaging box.
Shipping Your Package
In order to securely ship the item back to us, you would need to place the ring in our eco-friendly wooden box and then place it inside the medium white box and then place the medium white box in a brown box. For your convenience, we would highly recommend you to re-use the same packaging from your order.
In case you do not have our medium white box and the outer box then please place our eco-friendly wooden box inside a small FedEx box.
Once you have packaged the box, print and place the return label outside of the box and take it your closest FedEx location. Please hand over the box to FedEx staff only as Nolan and Vada and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. For your future reference, please obtain a FedEx receipt and keep it safe for purpose of proof of shipment.
In case you are not sure about returning an item back to us then please contact us on firstname.lastname@example.org and our consultant will be able to assist you in returning your item.